Spa Service Agent 100% (w/m/i)

An icon of Swiss hospitality and a legend since its sensational opening in 1873. Located on the Bürgenberg, a 500 meter high rocky outcrop in Central Switzerland, the Bürgenstock Resort Lake Lucerne is characterized by daring design, groundbreaking sustainability, breathtaking landscapes, and state-of-the-art leisure facilities. Around 700 employees from 54 nations ensure excellent hospitality and offer the perfect setting for moments beyond imagination.

Three exclusive hotels are available to guests: the Bürgenstock Hotel & Alpine Spa (5 stars Superior) with the two accommodation options The Contemporary and The Heritage, the Waldhotel by Bürgenstock (5 stars Superior), and the Taverne 1879 (3 stars). Each of these houses knows how to create a unique atmosphere. Twelve restaurants, lounges, and bars are the showcase for culinary excellence; in the award-winning Bürgenstock Alpine Spa and Waldhotel Spa, guests find ultimate relaxation. The resort is not only a dream destination for travelers from all over the world, but also a workplace with an excellent corporate culture.

For the third year in a row, the Bürgenstock Resort received the official certification as a "Great Place to Work" in Switzerland - an award that fills the entire team with pride.

To strengthen our team, we are looking for a personality, by arrangement, as

Spa Service Agent (w/m/i) 100%

Tasks:
Your area of responsibility includes the following activities:
Reception, care, scheduling, and billing of spa services with day and hotel guests
Informing guests about the entire spectrum of wellness services and spa facilities as well as conducting tours through the Alpine Spa
Proactive sale of the entire product range, customer loyalty, cross-selling for spa treatments
Support in acquiring and caring for our spa members
Daily tidying up in the spa and checking the workplace
General assistance in the spa

You bring:
We are addressing a cheerful and service-oriented personality who brings experience in a comparable position in the international luxury segment. You come from the hotel industry or the wellness sector, and the guest's well-being is always your top priority. Due to your training, you are familiar with front office processes and preferably know how to implement LQA standards. We imagine an independent and motivated personality who is reliable and enjoys working in a team. You speak fluent German and English and can communicate in other foreign languages, preferably know the TAC Reservations system, and have good MS-Office skills.

What awaits you:
In addition to a modern workplace, you benefit from numerous attractive employee offers and discounts. The staff house has its own gym, a TV lounge, a billiard room, and a library. Furthermore, you enjoy discounts in our restaurants as well as preferential conditions for you, your family, and friends for overnight stays in our hotels. Further benefits include discounts for tennis, golf, sports equipment, insurance, group courses, and REKA-Checks.

We also support your mobility: Commuting by public transport is financially supported, and parking spaces are available at attractive conditions.

We invest in your future: With access to the Beekeeper employee app, diverse continuing education offers, internal development opportunities, and first-class career perspectives, we create the framework for your personal and professional development.

You can expect the chance to be part of a world-class resort, actively contribute to collective success, and continuously develop yourself in an inspiring environment.

We look forward to receiving your complete application documents including a cover letter, work certificates, and a photo.