Reception Supervisor

AS OF NOVEMBER 1ST, 2026, WE ARE LOOKING FOR OUR FUTURE SUPERVISOR (M/F) WHOSE MAIN MISSIONS WILL BE THE FOLLOWING:

• Control the taking, registration, and follow-up of reservations;
• Ensure compliance with procedures within the department;
• Control compliance with pricing and sales policies;
• Ensure the entry of client data and enter client data;
• Control client billing (room, mini-bar, parking…);
• Control the cash drawer at each shift change;
• Know all the rooms as well as the clientele;
• Communicate with the various internal stakeholders (technical service, housekeeping service…);
• Communicate and transmit instructions to team members;
• Supervise the service planning in cohesion with the occupancy rate in the absence of the reception manager;
• Supervise teams, have listening skills, and be attentive to everyone's needs;
• Ensure the training of new employees;
• Instill a team spirit and generate employee motivation;
• Control and enforce internal regulations;
• Develop and supervise the teams in concierge and customer service;
• Provide suggestions in order to improve service quality and working conditions.

SOFT SKILLS

• Have an irreproachable presentation;
• Have a positive, benevolent, and consistent attitude;
• Have a sense of welcome and detail;
• Demonstrate respect and discretion;
• Unify and convey the company's values;
• Demonstrate reactivity, common sense, and proactivity;
• Demonstrate organization in one's function.

TEAM MANAGEMENT

In collaboration and/or in the absence of superiors;

• Train and develop members of one's team;
• Lead, unify, and motivate one's team to achieve a common goal;
• Continuously develop and improve the organization and procedures of one's department;
• Analyze organizational situations and make decisions in accordance with them;
• Ensure optimal organization in one's department;
• Ensure compliance with internal and legal rules for the management of one's teams.
• Master IT tools including PROTEL;
• Excellent level in French and English;
• Respect the communication codes specific to the company;
• Competence in managerial management;
• Instill a team spirit and generate employee motivation;
• Competence in negotiation, resolution of delicate situations, and crisis management;
• Ability to make operational decisions;
• Excellent communication ability;
• Have a sense of organization and rigor;
• Have a sense of priorities;
• Ability to adapt, take initiative, and be proactive.
• Employee benefits program (My Relais Team, Swibeco, Harmony)
• Continuous training
• Human-sized company favoring autonomy and initiative
• Events promoting team spirit.
• A corporate culture valuing excellence and employee well-being.

Relais & Châteaux constitutes an exceptional collection of 580 independent hotels and restaurants in the world, united by strong values and driven by an unwavering commitment to excellence in hospitality. Founded in France in 1954, the Association is today present in 65 countries and celebrates the art of living unique to each region.

Relais & Châteaux thus embodies a heritage conducive to unforgettable travel experiences, in harmony with the living.

The values of Relais & Châteaux; Embody excellence, Celebrate our singularities, Share with passion, Act today and tomorrow.

L’Hôtel de la Cigogne 5*, has 49 rooms, junior suites and suites, each decorated in a different style. This charming house has a traditional restaurant, a bar, as well as a magnificent lounge for meetings, cocktails, lunches and dinners that can accommodate up to 40 people.