Hotel Receptionist

The employer is looking for a:

Hotel Receptionist (reported profession)

Tasks:

• guest check-in and check-out
• end of day closing, cash control and closing
• entry, modification and control of reservations
• management of cancellations and modifications of reservations
• sending invoices related to stays
• management of payments, deposits and booking guarantees
• correspondence with clients, companies, agencies and partners
• customer assistance in person, by telephone and via e-mail
• management of communications and reservations via OTA portals
• management of guest requests and needs during the stay
• management of first-level complaints and reports
• coordination with housekeeping and other hotel departments
• preparation and management of daily arrivals and departures
• management of groups and related rooming lists
• preparation of offers for groups
• updating of client master data in the management software
• control of billing data
• archiving and management of reception documentation
• management of simple events and control of service orders
• management and updating of the hotel website content
• management of the mailing system and drafting and sending of communications in Italian, German, English and French
• management and updating of social media channels
• creation of photographic content for the hotel, including processing and post-production of images for promotional purposes
• design and creation of graphic content for digital and paper media, including restaurant menus and informative and promotional material related to event services
• management of marketing promotions

Requirements:

• graphic design knowledge
• willingness to take on new tasks
• proven experience in facilities of similar level
• good knowledge of the national languages spoken and written and English and an excellent level of spoken and written Italian
• availability for shift work, Sundays and holidays
• category B driving license
• owning a car

Employment details:

• workplace in Giubiasco
• expected employment degree from 60% to 100%
• start by agreement
• permanent contract type
• days and working hours in shifts, to be agreed upon based on needs
• salary remuneration based on the CCNL of the hotel and catering sector