Assistant Head Concierge 100 % (w/m/i)

Your tasks ##

Main tasks:

• Answering guest questions and making recommendations
• Guest care (greeting, farewell, etc.)
• Ensuring and procuring information and forwarding it to guests and internal parties
• Responsibility and distribution of incoming and outgoing mail in the concierge area
• Organization of guest transfers, excursions, rental cars, etc.
• Responsibility and management of the concierge cash desk
• Representation of the Head Concierge
• Deputy duty scheduling for Head Concierge
• Monthly billing control of external cooperation partners
• Coordination and assignment of tasks for the bell team
• Training of the bellman / chauffeur team
• Comprehensive provision of information to subordinate employees and the relevant departments regarding work-related and operational information
• Optimal support of the other areas

Your profile ##

• Completed training in a comparable field (hotel management school)
• Any further training is an advantage
• At least 2 years of experience at the desk of a comparable hotel operation desirable
• Fluent German and English in speaking and writing (further languages an advantage)
• Fidelio Suite 8 knowledge preferred, good knowledge of Microsoft Office
• Reliable, team-oriented and loyal
• Strong communication skills and adept in dealing with demanding guests