Front Office Manager

Tasks:
Responsible for smooth & efficient processes in day-to-day operations

Warm guest care and active sale of our hotel rooms

Point of contact for all hotel information (Spa, events and activities)

Guest experience from the inquiry, check-in to the farewell

Promotion of packages and offer design in cooperation with the Balance family

Restaurant reservations

Control of guest correspondence and arrival preparation

Voucher management, accounts receivable management, daily closings

Complaint handling

Collaboration and support of the Yield & Revenue Manager

Mainly responsible for the reservation & reception area, including training of apprentices

Control of quality standards & promotion of quality awareness in the team

Recruitment of new employees, conducting training

Creation of work schedules including holiday planning

Leading, motivating and developing the reservation & reception team as well as the apprentices

Requirements:
Completed training, further education in the hotel industry

Leadership experience in a similar position is a must

Completed vocational trainer course is an advantage

Very good MS Office skills, previous knowledge of the PMS MEWS is an advantage

Willingness to work weekends and irregular working hours

Overview and humor even in hectic situations

Very good German and English skills are an advantage

Warmth, joy in guest contact and in sales with good manners

Organizational talent and cross-departmental teamwork complete your profile