Spa Director (M/F) Permanent 100%

We are recruiting!
Part of the Lausanne landscape since 1909, the Royal Savoy Hôtel & Spa is renowned for its timeless elegance. Since its reopening in 2015, it has offered unparalleled comfort and luxury and a five-star rating. Located next to the majestic Lac Léman, the Royal Savoy Hôtel & Spa includes 196 rooms and suites, large-capacity seminar rooms, a Lounge Bar & Cigar Lounge, a large Spa, and gardens for the enjoyment of all.
Passionate about luxury hospitality? The Hôtel Royal Savoy & Spa is opening its doors to its future:

SPA Director (M/F) Permanent 100%

Your strategic responsibilities
Leadership & department management

• Define and uphold the strategic vision of the Spa in line with the establishment's objectives
• Manage, inspire, and grow a team consisting of permanent staff, extras, and external service providers
• Guarantee the social cohesion of the Spa team (regular check-ins, monthly meetings, etc.)
• Develop a culture of service excellence and guarantee LQA (Leading Quality Assurance) standards
• Support talents in their professional development and participate in decisions regarding promotions, recruitment, and remuneration
• Ensure efficient organization of human resources and skills
• Be responsible for the correct application of all sector procedures
• Guarantee the proper maintenance of the Spa in close collaboration with the technical department
• Work in collaboration with your Sector Head as well as other departments of the establishment

Business development & financial performance

• Elaborate the commercial strategy of the Spa to strengthen its attractiveness, reputation, and profitability
• Design offers, experiences, and partnerships to develop turnover and loyalty
• Manage annual budgets, forecasts, and financial analyses of the department
• Monitor and analyze key performance indicators (revenue, attendance, productivity, profitability)
• Identify growth opportunities and implement appropriate action plans
• Propose and follow up on CAPEX investment requests

Customer experience & brand image

• Guarantee a high-end and personalized customer experience, in perfect alignment with the establishment's standards
• Develop loyalty, the subscriber portfolio, as well as the member relationship
• Ensure the management and follow-up of memberships
• Supervise the management of customer feedback and ensure the continuous improvement of the offered experience
• Be an ambassador for the identity and positioning of the Spa

Strategic management & partnerships

• Manage relations with suppliers and strategic partners
• Ensure the optimization of resources and the overall performance of the department
• Actively participate in development reflections and projects for the evolution of the Spa
• Ensure constant monitoring of wellness, luxury, and hospitality trends in order to anticipate market evolutions

And who are you?

• Proven experience in the direction or strategic management of a high-end Spa or a luxury hotel environment
• Natural leadership, strong decision-making capacity, and excellent interpersonal intelligence
• Business vision and a keen sense of performance
• Excellent mastery of quality standards and premium customer experience
• Ability to unite teams around ambitious objectives
• Analytical sense, financial rigor, and results orientation
• Fluent French and English

Why us?
Because we offer you:

• A pleasant working environment with dynamic and passionate teams
• On-site boxing classes at advantageous prices
• Organized activities for employee teams
• A dedicated Chef for the staff canteen
• An equipped break room
• An underground parking lot at an advantageous price for the city of Lausanne
• 5 weeks of vacation and 6 public holidays per year
• A thirteenth salary