Front Office Agent 100 % (w/m/i)

An icon of Swiss hospitality and a legend since its sensational opening in 1873. Located on the Bürgenberg, a 500 meter high rocky outcrop in Central Switzerland, the Bürgenstock Resort Lake Lucerne is characterized by daring design, groundbreaking sustainability, breathtaking landscapes, and state-of-the-art leisure facilities. Around 700 employees from 54 nations ensure excellent hospitality and offer the perfect setting for moments beyond imagination.

Three exclusive hotels, the Bürgenstock Hotel & Alpine Spa (5 stars Superior) with the two accommodation options The Contemporary and The Heritage, the Waldhotel by Bürgenstock (5 stars Superior), and the Taverne 1879 (3 stars) are available to guests. Each of these houses knows how to create a unique atmosphere. Twelve restaurants, lounges, and bars are the showcase for culinary excellence; in the award-winning Bürgenstock Alpine Spa and Waldhotel Spa, guests find ultimate relaxation. The resort is not only a dream destination for travelers from all over the world, but also a workplace with an excellent corporate culture.

The Bürgenstock Resort has received the official certification as a "Great Place to Work" in Switzerland for the third consecutive year – an award that fills the entire team with pride.

To strengthen our team, we are looking for, effective immediately or by arrangement,
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Front Office Agent 100 % (w/m/i) Tasks:

• Carrying out check-in/check-out in compliance with LQA standards
• Arrival preparation on a daily basis
• Processing daily reception checklists
• Sale of hotel vouchers
• Recording reservations for rooms and restaurants at the desk
• active upselling [with attractive profit sharing]
• Preventing and handling guest complaints in cooperation with the Senior Leadership Team of the Front Office
• Taking In Room Dining orders
• Acceptance and coordination of various guest inquiries
• Working in early/middle/late shifts with individual assignments in the night shift

You have completed vocational training in the administrative field.

• Ideally, you already have experience in tourism or hospitality. You are fluent in spoken and written German, English, and preferably also French.
• Shift and weekend work is natural for you. You show high commitment, are very flexible and resilient, and work calmly, precisely, and efficiently even under time and work pressure.

In addition to a modern workplace, you benefit from numerous attractive employee offers and discounts. The staff house has its own gym, a TV lounge, a billiard room, and a library. Furthermore, you enjoy discounts in our restaurants as well as preferential conditions for you, your family, and friends for overnight stays in our hotels. Other benefits include discounts for tennis, golf, sporting goods, insurance, group courses, and REKA-Checks.

We also support your mobility: Travel by public transport is financially supported, and parking spaces are available at attractive conditions.

We invest in your future: With access to the Beekeeper employee app, diverse continuing education offers, internal development opportunities, and first-class career perspectives, we create the framework for your personal and professional development.

You can expect the chance to be part of a world-class resort, to contribute actively to shared success, and to continuously develop yourself in an inspiring environment.

We look forward to receiving your complete application documents including cover letter, work certificates, and photo.

Awards:
Swiss Location Awards «Switzerland's Best Meeting Location»
World Spa Awards Switzerland’s Best Hotel Spa 2025
LHW Membership Awards Sustainability Leader
Great Place To Work 2025
The New York Times’52 Places to Go in 2018
Travel + Leisure 500 List 2021
Handelszeitung Bester Arbeitgeber im Hospitality Sektor 2023 Connoisseur Circle Best Gourmet Hotel
MICHELIN Wellness Award Best Wellness Hotel
GALA Spa Awards Best Spa Concept
MICHELIN Keys 3/3 Keys