Front Office Operations Manager, 100% permanent position

Hôtel Beaulac is a superior 4-star hotel with 116 rooms, ideally located on the lakeside with breathtaking views of the Alps and the city of Neuchâtel. It houses unique venues such as our panoramic restaurant and bar Waves on the 7th floor, our brasserie le Lake Side, as well as a modern conference center. Part of a renowned hotel group, which also includes the Ibis hotel in Thielle and the Design Hôtel F6 in Geneva, Hôtel Beaulac is a benchmark in high-end hospitality. As part of our development, we are looking for a Front Office Operations Manager in a 100% permanent position, to take operational responsibility for our Front Office and sustainably support the development of our team. A true field manager, you are the department's point of reference and ensure service quality, smooth operations, and team performance. You are also a Key User OPERA Cloud and play a central role in implementing standards, procedures, training, and continuous improvement actions. You share our values: commitment, cohesion, respect, appreciation, and self-improvement. A 100% permanent Front Office Operations Manager. Your main missions: * Supervise and organize all Front Office operations: arrivals, departures, reservations, guest requests, and management of complex situations * Supervise, support, and develop receptionists and Night Auditors through close management, coaching, and regular feedback * Guarantee the application of service standards and develop the department's SOPs and operational procedures * Fulfill the role of Key User OPERA Cloud: team training, daily support, data quality control, and optimization of PMS usage * Guarantee a high-quality guest experience, ensure follow-up with VIPs, regular guests, and corporate clients, and handle sensitive complaints * Supervise Front Office financial procedures as well as the Night Audit, in collaboration with Finance * Develop an upselling culture and contribute to the department's commercial performance in collaboration with Revenue Management * Ensure effective coordination with Housekeeping, Guest Relations, Revenue Management, Finance, and other hotel departments * Identify areas for improvement, implement corrective actions, and continually evolve the organization of the Front Office. Your profile: * Proven experience in Front Office and team management in a high-standing hotel establishment * Excellent mastery of reception operations and real ability to make operational decisions * Very good mastery of OPERA Cloud, with the ability to train and support users as a Key User * Experience in implementing standards, procedures, and control tools * Good mastery of billing processes, payments, cash handling, and ideally experience with the Night Audit * Acute sense of service, quality, and guest experience * Natural leadership, field presence, pedagogy, and the ability to unite a team * Organization, rigor, autonomy, and excellent ability to manage periods of high activity * Sensitivity to Revenue Management and upselling * French, German, and English: excellent levels indispensable. What we offer you: * A position of responsibility within a recognized superior 4-star hotel in Neuchâtel * A privileged working environment, directly on the lakeside * A role offering real autonomy and the possibility to structure and sustainably evolve the Front Office * A professional team and an environment favoring skills development * The possibility to actively contribute to the evolution of the guest experience and the establishment's standards * Possibility of accommodation during the probationary period. Interested? Do you wish to join Hôtel Beaulac and actively contribute to the performance and evolution of our Front Office? Send your complete application file to: [ ](< >) We thank you for the interest shown in our establishment. All applications will be studied carefully. If you do not hear from us within 3 weeks, please consider that your profile has not been selected for this position. We nevertheless invite you to apply for our future opportunities if you match the sought-after profiles. j4id10429111jm j4it1041jm j4iy26jm