Receptionist (M/F/D)

About us:

Our 4-star hotel is located in the immediate vicinity of the city center and offers, with its 56 modernly designed rooms and suites, exceptional comfort as well as a high standard of service quality.

Your tasks:

• Warm reception and care of our national and international guests
• Check-in and check-out as well as preparation of invoices
• Processing of reservations, inquiries and guest wishes via telephone, email and on-site
• Coordination between the departments (e.g. Housekeeping, Service) for a smooth process
• Advising guests on local attractions, events and offers of the hotel
• Ensuring compliance with our standards and maintenance of the guest register
• Processing of complaints and ensuring guest satisfaction
• Assistance with breakfast, if necessary
• Minibar controls and other additional tasks

Your profile:

• Professional experience at the reception
• Good German and English skills, other foreign languages an advantage
• Confident handling of common hotel software systems (e.g. Opera, Fidelio)
• Strong service and host mentality
• Well-groomed appearance and excellent manners
• Flexibility, resilience and ability to work in a team
• Readiness to work in shift service (early and late shifts)

We offer:

• An enriching and diverse activity with opportunities for professional development.
• A high-quality working environment in a company that values human relationships and service quality.
• A dynamic and warm team
• Modern working environment with flat hierarchies
• Varied and responsible tasks

Application:

If you bring a passion for excellent guest service and want to become part of a dedicated team, we look forward to your meaningful application.