Front Office Supervisor (m/f/d)

To strengthen our team starting from 01.01.2027, we are looking for a:

Front Office Supervisor (m/f/d)

As a Front Office Supervisor, you will bring an outstanding level of commitment, a focus on excellent service, and a true passion for creating positive guest experiences to our dynamic Front Office team.

Your main tasks:

• As our Front Office Supervisor, you will enjoy the lively operations of the lobby and be the first point of contact for our guests. You are responsible for the smooth running of check-in and check-out, as well as for reservations, guest inquiries, telephone calls, and the processing of payments
• You will take over the supervision of the Front Office Agents by monitoring their workflows, conducting training, and ensuring that service standards are met
• You will be the superhero of our guests and ensure that all aspects of the guest journey and guest experience are implemented at the highest level. This also includes advising on local attractions, restaurants, and events
• You radiate patience, empathy, and an inviting personality to convey a pleasant feeling of welcome to our guests
• As an integral part of the team, you will work proactively to ensure guest satisfaction and ensure the smooth running of the Front Office department by coordinating and working closely with other departments

What you bring with you:

• You bring experience at the reception as well as strong supervisory and management skills – combined with a practical approach and a working style where you lead by example.
• Good German and English skills
• Commitment to extraordinary guest service with a passion for hospitality.
• Ability to find creative solutions and give advice and recommendations.
• Personal integrity and the ability to work in an environment that requires peak performance, time, and energy.
• You are open to digital tools and quickly adapt to new systems
• Strong communication skills.

What we offer you:

• A permanent employment contract
• Team rates for you and your friends & family in all Radisson Hotels
• 30% discount on all food and beverages in all Radisson Hotels
• An additional free day gifted around your birthday
• Employee benefit portal with further discounts and regional special conditions
• 550 CHF/EUR net Referral-Program bonus for every hire through your recommendation
• A payment for every guest you can win for our Loyalty Program
• An overnight stay as a guest in your hotel, incl. dinner and breakfast together with a companion of your choice within 4 to 6 months after your hiring
• Free accommodation for you at our hotel in the first month if you are coming to us from another city
• Access to more than 2000 online trainings in the in-house Radisson Academy
• Diverse career opportunities worldwide in more than 1400 hotels
• Opportunity to gain experience in other hotels and thus expand your horizons

Why become part of the Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates extraordinary experiences and unforgettable moments every day. Let your Yes I Can! spirit shine and bring hospitality to life.

Build a Great Career - Regardless of your background or experience, we invest in your growth, your learning, and your professional development – so that you can reach your full potential.

Experience the Team Spirit - Become part of a workplace that is inclusive, inspiring, and full of joy. We celebrate diversity, support each other, and create a strong sense of belonging through our Employee Resource Groups and Inclusion Initiatives.

Lead with Your Ambition - Your ideas, passion, and drive count! We give you the opportunity to make a difference – in hospitality, in your community, and beyond.

Interested? Then say “Yes I Can!” - and apply with us.

In our hotel, everyone is welcome - regardless of age, gender, ethnic origin, religion or belief, disability, sexual orientation or identity.

We actively advocate for equal opportunities and an inclusive working environment. Applications from people with severe disabilities or those equivalent to them are expressly welcome.

We look forward to getting to know YOU!

The Radisson Hotel Group is one of the largest hotel groups in the world with ten distinctive hotel brands and over 1,400 hotels in operation and development in more than 95 countries. The group's overarching brand promise is Every Moment Matters – with the characteristic Yes I Can! service philosophy.

Our team is the heart of our success. Your job brings new challenges and plenty of action every day. At RHG, we love your entrepreneurial spirit and your ability to work in a team. We live an inclusive and supportive culture in which we ensure together that unforgettable moments are created every day. Be yourself, bring your uniqueness to the team, and discover exciting career opportunities in one of the most dynamic hotel companies in the world.