Reservation Manager

PermServ AG connects people and companies. The experience and competence of our consultants guarantee you excellent, fast and individual service. We accompany and support you on the way to your professional goal.

For our client, we are looking for a service-oriented personality who enjoys enabling a perfect hotel experience for guests even before their arrival. The traditional house impresses with its elegant ambiance, high service quality and guests from all over the world. Here, a working environment awaits you in which professionalism, hospitality and team spirit are lived daily.

Reservation Manager ###

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Tasks & Challenges

• Leading, promoting and coaching your team (2 FTE)
• Professional processing of telephone and written reservation inquiries
• Fast and reliable processing of all inquiries
• Active sale of rooms and other services
• Creation of individual offers
• Guest correspondence in German, French and English
• Management of group bookings
• Ensuring excellent guest service on the telephone
• Promoting guest loyalty through service orientation
• Timely processing of reservations, cancellations and payments
• Continuous maintenance and updating of guest files

Qualifications & Competencies

• Completed training in the hotel industry as well as a degree from a hotel management school is an advantage
• Professional experience in a similar function
• Experience in luxury hotels
• Familiar with LQA standards
• Strong guest orientation as well as enjoyment of sales
• Exact and proactive way of working
• Good at setting priorities
• Reliable, flexible and consistent
• Sympathetic and warm personality
• Experience with Opera Cloud is an advantage
• Very good language skills in German, French and English (oral and written)

Opportunities & Perspectives A workplace in the middle of the Swiss Alps, where hospitality is combined with authenticity and true service culture: With us, commitment and dedication are visibly recognized. You will work in an international environment that values respectful cooperation and creates unforgettable experiences for guests together. In addition, you have the opportunity to develop further in the position in the long term.

Become curious and want a change? Please take a few minutes and apply using the application form below. For questions, Caroline Kohler is available at +41 44 552 71 14. Reference No. 23616

PermServ AG

Schulhausstrasse 12

8002 Zürich

+41 44 552 71 00

http://www.permserv.ch