Reservation Clerk (m/f/d) immediately or by arrangement | Work where others go on holiday!

Short and Sweet

We are the Waldhotel Arosa | A gourmet hotel with heart and soul

We are…

… one of the best 4 Superior hotels in Switzerland (according to TripAdvisor & Sonntagszeitung - The best winter hotels in Switzerland).

… awarded as «Best Workplaces 2019 – Switzerland» by Great Place to Work®.

… proud that on average 75 percent of our guests return to the Waldhotel Arosa annually - Once is not enough!

… grateful for our long-standing employees, some with over 30 years of company tenure.

Do you want to defy the mainstream and move mountains together with us?
Are you looking for a challenge and possess personality?
Then come to us at Waldhotel Arosa!

For our Reservation team, we are looking for a guest-oriented and team-capable personality by arrangement.

Your Profile

• Completed commercial vocational training, preferably in the hotel industry
• Initial professional experience in the field of Reception and/or Reservation
• Knowledge of Protel and ReGuest is an advantage
• Warmth, confident appearance and polished manners
• High degree of responsibility, organizational talent and loyalty
• Proficient use of Word, Excel and Outlook
• Business fluent German and English skills in spoken and written form as well as further languages are an advantage

Your Tasks

121 rooms | many regular guests & YOU!

• Receipt and processing of reservations using Protel and ReGuest
• Active telephone sales and consultation of international guests
• Reservation control, allotment management and maintenance of the guest file
• Handling of various guest correspondence in German and English
• Maintaining contact with customers and partners
• Administration of the booking platforms Booking and Expedia
• Voucher management with the E-Guma system

What you can expect from us:

For You – at all times:

• Fully furnished and attractive employee studios & rooms in the middle of the village with free WiFi
• Contemporary & balanced catering in the employee restaurant "Dolce Vita" with drinks and coffee available free of charge
• Highest professionalism & warmth combined with a collegial working atmosphere
• Free use of the SPA area incl. swimming pool (at defined times) as well as the fitness room
• Discounted overnight stays for your friends & family in our hotel
• Attractive offers for team members in our partner hotels
• Discounts in our F&B areas as well as on SPA treatments
• Various employee events such as different team & sports events, training, cultural events & parties
• Your voice is heard - You are part of a whole and are allowed to realize yourself with your creativity & your ideas in the Waldhotel

Winter offers:

• Our hotel is located DIRECTLY on the ski slope. Enjoy Ski-In & -Out directly from the hotel
• Our in-house ski shop (https://www.waldhotel.ch/de/hotel/hotel-sportshop) from Carmenna Sport provides you with low-cost (rental) equipment for various winter sports
• With the Local-Pass, you receive various discounts on season passes and promotions in the village

Summer offers:

• You receive the Arosa-All-Inclusive-Card (including free use of the mountain railways) | Info: All-Inclusive summer holidays with added value | Holidays in Arosa | Switzerland (arosalenzerheide.swiss (https://arosalenzerheide.swiss/de/Arosa/Sommer/All-Inclusive))
• Be part of the Bike Kingdom – enjoy the famous mountain bike destination (https://www.bikekingdom.ch/de) in the Arosa-Lenzerheide tourism area
• Big battery – Big fun | Rent one of our in-house E-Bikes at discounted conditions