Team Leader Service (m/f/d) 100%

Krafft Basel Hotel and Restaurant with terrace
Welcome to Hotel & Restaurant Krafft – a place full of history, heart, and enjoyment. Located directly on the Rhine, Krafft has been a constant in Basel for generations. Across five floors, 48 rooms in the main house, as well as 12 rooms in the opposite Consum, invite you to dream and linger. In a stylish, historic ambiance, Krafft combines traditional hospitality with classic French culinary arts – complemented by a modern, creative twist. Whether in the hotel or restaurant: Here, people work with a passion for quality, craftsmanship, and hospitality.

As of 1 October 2026 or by arrangement, we are looking for a
Team Leader Service (m/f/d) at 100% workload
to complement our management team.

Your tasks
Together with the Restaurant Host and the Deputy Team Leader Service, you are responsible for the operational day-to-day business in service. Specifically, you will undertake the following tasks:

• Operational management of the service
• Preparation and implementation of daily service briefings
• Support in operational service, focusing on lunch and dinner service as well as banquets
• Leadership of the team of around 15 people
• Planning and conducting probation, qualification, and appraisal meetings with the team and conducting regular feedback meetings in daily routine
• Duty and holiday planning with CookpIT
• Control of personnel costs and employee balances
• Support in the recruitment of new team members
• Planning and implementation of onboarding for new team members
• Organization and participation in the weekly team leader meeting, as well as participation in weekly Functions Meetings with the Events department and participation in the management meeting
• Ensuring compliance with quality, hygiene, and safety standards
• Ensuring optimal flow of all processes
• Collaboration in the development and implementation of annual goals

What you bring with you:

• Completed professional training (Restaurant Specialist EFZ or equivalent)
• Leadership experience, ideally in a comparable position
• Very strong communication skills
• Positive charisma, motivation, and host personality
• Willingness to work regular late shifts and weekend shifts
• Very good German and MS Office skills, further language skills are an advantage