Team Lead Service (m/f/d) 100%

Krafft Basel Hotel and Restaurant with terrace
Welcome to Hotel & Restaurant Krafft – a place full of history, heart, and enjoyment. Located directly on the Rhine, Krafft has been a constant in Basel for generations. Across five floors, 48 rooms in the main house, as well as 12 rooms in the opposite Consum, invite you to dream and linger. In a stylish, historic ambiance, Krafft combines traditional hospitality with classic French culinary art – complemented by a modern, creative twist. Whether in the hotel or restaurant: here, people work with a passion for quality, craftsmanship, and hospitality.

As of 1 October 2026 or by arrangement, we are looking for a
Team Lead Service (m/f/d) at a 100% workload
to complement our management team.

Your tasks
Together with the Restaurant Host and the Deputy Team Lead Service, you are responsible for the daily operational business in service. Specifically, you will undertake the following tasks:

• Operational management of the service
• Preparation and implementation of daily service briefings
• Support in operational service, focusing on lunch and dinner service as well as banquets
• Leadership of the team of around 15 people
• Planning and implementation of probationary period, qualification, and appraisal meetings with the team and conducting regular feedback talks in everyday life
• Duty and holiday planning with CookpIT
• Control of personnel costs and employee balances
• Support in the recruitment of new team members
• Planning and implementation of the induction of new team members
• Organization of and participation in the weekly team lead meeting as well as participation in weekly Functions Meetings with the Events department and participation in the management meeting
• Ensuring compliance with quality, hygiene, and safety standards
• Ensuring optimal workflow of all processes
• Cooperation in the development and implementation of annual goals

What you bring with you:

• Completed vocational training (Restaurant Specialist EFZ or equivalent)
• Leadership experience, ideally in a comparable position
• Very strong communication skills
• Positive charisma, motivation, and host personality
• Willingness for regular late shifts and weekend duties
• Very good German and MS Office skills, additional language skills are an advantage