Housemaid / Valet de Chambre

Job title: Housemaid / Valet de Chambre
Department: Housekeeping
Reporting to: Gouvernante and Property Manager.
Workplace: Luxury hospitality establishment – 5-star Hotel, private residences, and prestige chalets.
Contract type

• Seasonal CDD
• Full time
• Variable hours including weekends, public holidays, and peak activity periods

Job mission
The Housemaid / Valet de Chambre is responsible for the maintenance, cleaning, and restoration of the assigned rooms, suites, apartments, chalets, and private spaces, in compliance with the establishment's quality standards. He/she ensures to offer clients an irreproachable, comfortable, and welcoming environment, while guaranteeing discretion, confidentiality, and excellence in service.
Main responsibilities
Maintenance of rooms and private spaces

• Ensure complete cleaning of rooms, suites, apartments, and chalets according to the establishment's standards.
• Perform full cleanings (remises à blanc) and daily service cleanings (recouches).
• Clean and disinfect bathrooms.
• Change bed linen, bath linen, and bathrobes.
• Replenish welcome products, minibars, consumables, and supplies.
• Check the proper functioning of equipment and report any technical anomaly.

Quality and luxury standards

• Guarantee irreproachable cleaning quality down to the smallest details.
• Respect the presentation standards defined by the establishment.
• Prepare rooms according to specific client requests (VIP, birthdays, special requests, etc.).
• Verify that each room is ready to welcome clients under the best conditions.

Linen and equipment management

• Correctly use the cleaning products and equipment provided.
• Ensure proper maintenance of work equipment.
• Replenish service trolley daily.
• Manage dirty linen and clean linen according to internal procedures.
• Respect lost and found management procedures.

Hygiene, safety, and environment

• Respect hygiene and safety standards and internal procedures.
• Use maintenance products in accordance with recommendations.
• Respect instructions regarding waste sorting and the establishment's environmental initiatives.
• Maintain clean and organized pantries, storerooms, and Housekeeping premises.

Customer relations

• Greet clients with courtesy and professionalism.
• Respond to simple client requests or direct them to the appropriate department.
• Demonstrate discretion and strictly respect the confidentiality of information concerning clients.
• Permanently represent the values and image of the establishment.

Teamwork

• Collaborate with Gouvernantes, Reception, Maintenance, Spa, Room Service, and other departments.
• Participate in daily briefings.
• Immediately inform hierarchy of any anomaly or particular situation.

Profile sought
Training

• Training in hospitality or Housekeeping appreciated.
• Internal training can be provided.

Experience

• At least 1 year of experience in a similar position desired.
• Experience in luxury hospitality (4 or 5 stars), palaces, or prestige residences constitutes a major asset.

Technical skills

• Mastery of hotel cleaning techniques.
• Good knowledge of maintenance products.
• Knowledge of luxury hospitality quality standards.
• Ability to organize work effectively.
• Strict respect for internal procedures.

Personal skills

• Acute attention to detail.
• Excellent organization.
• Discretion and confidentiality.
• Rigor.
• Speed of execution.
• Sense of service.
• Versatility.
• Team spirit.
• Good physical condition.
• Time and priority management.

Languages

• Knowledge of French or English is desired.
• Any other language constitutes an advantage.

Special conditions

• Prolonged standing.
• Carrying light to moderate loads.
• Variable hours including weekends and public holidays.
• Respect for presentation standards and the establishment's uniform.
• Absolute respect for client confidentiality and privacy.

Performance objectives

• Guarantee an irreproachable level of cleanliness in accordance with the establishment's standards.
• Respect defined cleaning times while maintaining a high level of quality.
• Ensure client satisfaction through an impeccable environment.
• Respect hygiene, safety, and quality procedures.
• Contribute to the image of excellence and prestige of the establishment.

Desired qualities

• Sense of excellence.
• Passion for well-done work.
• Discretion.
• Sense of responsibility.
• Team spirit.
• Reliability.
• Punctuality.
• Adaptability.
• Motivation.
• Respect for quality standards.