Service Manager / Deputy Store Manager

Location
La Taqueria — one location (cross-location collaboration if required)
Reporting line Store Manager. Close collaboration with Regional Manager
Direct reports
Shift leaders and service staff (FOH) as well as BOH
Workload 100%. Incl. weekend, evening, and public holiday shifts.
Languages German or English: fluent (requirement) — Spanish: an advantage

YOUR ROLE
As Service Manager, you are the department head of the Front of House and simultaneously the deputy store management. You are responsible for smooth daily operations in the guest area, lead the shift leaders and the service team directly, and assume full operational overall responsibility in the absence of the Store Manager — independently, responsibly, and result-oriented. You are a key person in the management team, a role model for the team, and the guarantor of an outstanding guest experience.

RESPONSIBILITIES
Operational FOH Leadership
– Supervision of daily service operations — ensuring consistency in service, product quality, and guest experience
– Implementation and control of company standards and operational guidelines throughout the entire FOH
– Organization of the service area and ensuring a smooth shift flow
– Active participation in service — you are present on the floor, not just in the office
– Stepping in during unplanned staff shortages
– Ensuring adequate stock levels and proper ordering
– Communication regarding repairs, maintenance work, and material procurement
– Responsibility for the reservation system, email correspondence (reservations, inquiries), and JobDone administration
– Daily cash reconciliation, tip distribution, and bank deposits

Deputy Store Management
– Full operational overall responsibility for the location in the absence of the store management
– Independent decision-making and prioritization in all operational matters
– Support of the store management in budget planning, cost control, and profitability analyses
– Active participation in achieving business KPIs and target specifications
– Preparation and analysis of daily, weekly, and monthly reports
– Control of cost of goods sold and stock levels
– Support in the implementation of marketing and sales promotions
– Participation in process improvements and strategic initiatives at location level

Personnel & Team Leadership
– Direct leadership, coaching, and development of shift leaders and service staff
– Onboarding of new employees and professional introduction to all service processes
– Planning and control of duty rosters, holiday requests, and working hours
– Conducting employee evaluations, development discussions, and training
– Mediation in conflicts — fair, constructive, and solution-oriented
– Promotion of team spirit, motivation, and employee satisfaction
– Participation in training, meetings, and team discussions

Guest Experience & Quality Assurance
– Constant monitoring of guest satisfaction — no guest leaves the restaurant dissatisfied
– Proactive intervention in case of complaints and quality issues
– Regular evaluation of customer feedback and derivation of concrete improvement measures
– Compliance with hygiene standards according to HACCP and operational specifications
– Continuous quality control of products, service, and presentation

YOUR PROFILE
Education & Experience
– Several years of experience in gastronomy, ideally in a leadership position in the FOH
– Sound knowledge of service organization, personnel leadership, and business processes
– Proven ability to lead, motivate teams, and solve problems constructively
– Solid knowledge of restaurant operations: service processes, POS systems, cash management
– Experience with reservation systems and administrative tasks

Personality & Way of Working
– Naturally positive — you represent teamwork and hospitality with genuine conviction
– Solution-oriented and adaptable — you proactively improve systems and processes
– You lead by example: integrous, consistent, and professional
– Calm and focused under pressure — even when multiple challenges occur simultaneously
– Inclusive, constructive, and emotionally intelligent in a multilingual, diverse team
– Self-reliant, proactive, and with a clear sense of responsibility
– Proud ambassador of the La Taqueria culture and the standard for an extraordinary guest experience
– Enthusiastic about continuous personal and professional development

Nice to Have
– Spanish language skills
– Experience with Lightspeed POS or similar systems
– Knowledge of the L-GAV and Swiss labor law
– Affinity for Mexican food culture and zest for life

WHAT WE OFFER YOU
– Key role with real influence — as FOH-Lead and Deputy Store Management, you actively shape the location
– Familiar, humorous, and international working atmosphere — warm and dynamic
– Clear development path towards Store Management
– Openness to creativity and new ideas
– Personal and professional development as well as paid further training
– 50% employee discount / 25% family discount / 10% friend discount
– Team events