Receptionist Intern (F/M/X) - Spring 2027

• 16 October 2026
• 100%
• Indefinite duration
• Fairmont Le Montreux Palace, Montreux, Switzerland

The Fairmont Le Montreux Palace hotel, a member of Accor, offers an enchanting setting.

Tasks ##

• Offer professional and welcoming service to guests.
• Manage arrivals and departures according to hotel standards.
• Promote hotel services, including the spa and restaurants.

Skills ##

• Hospitality or tourism training required, mastery of French indispensable.
• Ability to work under pressure in a dynamic environment.
• Sense of welcome and sales skills.

Company Description

Located on the shores of Lake Geneva and facing the magnificent view of the Alps, the Fairmont Le Montreux Palace hotel is a distinguished hotel establishment, member of the Accor group, of the Fairmont brand and affiliated with Swiss Deluxe Hotels. Possessing incomparable worldwide renown characterized by 236 luxurious rooms and suites and a most refined gastronomic experience, the Fairmont Le Montreux Palace hotel is truly an enchanting place. Its six restaurants and bars offer a vast choice of delights that will satisfy even the most demanding palates. Le Montreux Jazz Café is the must-visit stop to vibrate to the rhythm of the Festival 365 days a year in the magical setting of Fairmont le Montreux Palace, the MP-s Bar & Grill is a high-end restaurant with a relaxed atmosphere specializing in grills that has no equal in the region, and the Funky Claude-s Bar is the incontestable place to land late into the night to enjoy an incredible line-up of traditional and exclusive cocktails to the rhythm of the best Live scene in town. Fairmont Le Montreux Palace also specializes in hosting congresses, meetings, and seminars. The Fairmont Spa is a 2000 m² wellness space dedicated to fitness, relaxation, and beauty.

Job Description

We are pleased to inform you that your internship will take place from 1 March 2027 to 31 May 2027 within Fairmont Le Montreux Palace. We look forward to welcoming you soon to our teams.

Reporting to the Front Office Manager, the essential responsibilities and functions of the position include, but are not limited to:

• Constantly offer professional, pleasant, and engaging service
• Welcome guests and handle arrivals and departures according to chain standards
• Escort guests to their room and explain the operation of the hotel and facilities
• Assist guests with their specific requests
• Promote hotel points of sale (restaurants, bars, and Spa)
• Make reservations
• Answer the telephone and manage the switchboard
• Proceed with complaint follow-up and ensure communication
• Ensure the promotion of the loyalty program
• Follow up on guest requests (technical, laundry, lost property, etc.)
• Apply technical and emotional LQA standards
• Commit to the quality of their service, their discretion, and their perfect honesty
• Have a professional attitude, be smiling/smiling, and remain calm at all times
• Respect ergonomic work standards regarding health & safety, and hygiene and sanitary prescriptions
• Respect the policies, procedures, and service standards of the department and the company
• All other tasks, as assigned

Qualifications

• Internship required as part of hospitality or tourism training
• Mastery of the French language
• Good knowledge of the English language
• Mastery of a third language (German, Arabic, or Russian) is an asset
• Ability to use Microsoft Windows applications
• Professional presentation required
• Ability to work effectively under pressure in a fast-paced environment
• Ability to work in a team
• Particularly responsible and reliable
• Sense of welcome and sales
• Sense of adaptation / flexibility
• Rigor and organization

The physical implications of the position (include, but are not limited to):

• Frequent: standing or walking throughout the working period.
• Occasional: kneeling, pushing, pulling, lifting
• Occasional: climbing or descending stairs

Additional Information

VISA REQUIREMENTS

In order to be able to work in Switzerland, the candidate must possess a Swiss work permit or be from an EU-17 or EU-8 European country.

Please note that only applications sent through our recruitment site https://careers.accor.com/fr/fr will be considered.

BENEFITS

• Possibility of accommodation subject to availability
• 1 meal per worked day (benefit in kind)
• Discounts in various companies in the region
• Preferential rates in the Accor Group, in our points of sale, and in the Swiss Deluxe Hotels portfolio
• Join us and discover all our other benefits -

ABOUT FAIRMONT HOTELS

« Turning moment into special memories »

Driven by a commitment to excellence, we continuously evolve to meet the constantly changing desires and expectations of our guests and our colleagues, while preserving our iconic heritage.

Charismatic - Connected - Precious - Exceptional

At Fairmont, we have only one passion: to offer our guests the most extraordinary destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates via the heart of London, our guests choose our hotels for their incredible locations. Our hotels are designed by combining unique architecture with a creative and artistic decor, all enhanced by superb facilities and attentive service, to offer an unforgettable guest experience. This is why you will find exceptional professional opportunities in North America, in the Caribbean,