a Front Office Operations Manager in CDI at 100 %

Ref 2583531 | Date: 7 Oct 2026 Hôtel Beaulac Neuchâtel The Hôtel Beaulac is a 4-star superior hotel with 116 rooms, ideally located on the lakeside with a breathtaking view of the Alps and the city of Neuchâtel. It houses unique venues such as our panoramic restaurant and bar Waves on the 7th floor, our brasserie le Lake Side, as well as a modern conference center. Part of a recognized hotel group, which also includes the Ibis hotel in Thielle and the Design Hôtel F6 in Geneva, Hôtel Beaulac is a benchmark in high-end hospitality. As part of our development, we are looking for a Front Office Operations Manager in CDI at 100 %, to take operational responsibility for our Front Office and sustainably support the development of our team. A true field manager, you are the department's point of reference and ensure service quality, the fluidity of operations, and team performance. You are also a Key User OPERA Cloud and play a central role in implementing standards, procedures, training, and continuous improvement actions. You share our values: commitment, cohesion, respect, valorization, and self-improvement. a Front Office Operations Manager in CDI at 100 % Your main missions: * Supervise and organize all Front Office operations: arrivals, departures, reservations, guest requests, and management of complex situations * Supervise, support, and develop receptionists and Night Auditors through close management, coaching, and regular feedback * Guarantee the application of service standards and develop the department's SOPs and operational procedures * Fulfill the role of Key User OPERA Cloud: team training, daily support, data quality control, and optimization of PMS use * Guarantee a quality guest experience, ensure follow-up with VIPs, regular and corporate guests, and handle sensitive complaints * Supervise Front Office financial procedures as well as the Night Audit, in collaboration with Finance * Develop the upselling culture and contribute to the department's commercial performance in collaboration with Revenue Management * Ensure effective coordination with Housekeeping, Guest Relations, Revenue Management, Finance, and other hotel departments * Identify areas for improvement, implement corrective actions, and continually evolve the organization of the Front Office Your profile: * Proven experience in Front Office and team management in a high-standing hotel establishment * Excellent mastery of reception operations and a real ability to make operational decisions * Very good mastery of OPERA Cloud, with a capacity to train and support users as a Key User * Experience in implementing standards, procedures, and control tools * Good mastery of billing processes, payments, cash handling, and ideally experience with the Night Audit * Keen sense of service, quality, and guest experience * Natural leadership, field presence, pedagogy, and ability to unite a team * Organization, rigor, autonomy, and excellent ability to manage high-activity periods * Sensitivity to Revenue Management and upselling * French, German, and English: excellent levels indispensable What we offer you: * A position of responsibility within a recognized 4-star superior hotel in Neuchâtel * A privileged working environment, directly on the lakeside * A role offering real autonomy and the possibility to structure and sustainably evolve the Front Office * A professional team and an environment favoring skill development * The possibility to contribute actively to the evolution of the guest experience and the establishment's standards * Possibility of accommodation during the trial period Interested? Do you wish to join Hôtel Beaulac and contribute actively to the performance and evolution of our Front Office? Send your complete application file to: [Écrire un email](< >) We thank you for the interest shown in our establishment. All applications will be carefully studied. Without a response from us within 3 weeks, please consider that your profile has not been selected for this position. We nevertheless invite you to apply to our next opportunities if you match the sought-after profiles. jpidc30eea2jm jpit1041jm jpiy26jm