Event & Guest Experience Manager (m/f/x/d; 80-100%) Job Details | Swiss Re

Are you passionately interested in creating extraordinary experiences? Do you thrive in a dynamic environment where no two days are the same - sometimes you welcome an international executive, sometimes you coordinate a smoothly running conference? Then this is your stage.

Job Overview ###

As Event & Guest Experience Manager, you are responsible for the professional support of our international guests as well as the planning, organization, and execution of events. You accompany the entire Guest Journey process from arrival to departure while simultaneously ensuring the smooth implementation of events and conference services.

As a host and event professional, you are an important calling card of the Centre of Global Dialogue. With your high service orientation, your organizational talent, and your commitment, you create first-class experiences for guests, customers, and event participants.

The role is part of an integrated Event & Guest Experience organization with the goal that employees are deployed flexibly in both areas and represent each other. All employees take on both reception as well as conference and event management tasks to ensure maximum flexibility, mutual representation, and an outstanding guest experience.

Your Tasks

Guest Experience & Reception

• Reception, support, and advice for international guests, visitors, and event participants in German and English.
• Ensuring a professional and warm guest experience as the company's first point of contact, as well as responsibility for the reservation of hotel rooms in the Centre of Global Dialogue.
• Ensuring smooth day-to-day operations at the reception, as well as managing the Visitor Management System and visitor registration, Check In and Check Out.
• Flexible assumption of reception, reservation, and guest service tasks within the framework of a cross-departmental deployment model, as a unified process with the event tasks.

Conference & Event Management

• Planning and organization as well as execution of internal events.
• Coordination of all relevant event services such as room planning, accommodation, catering, technology, and logistics.
• Processing the entry gate for our new inquiries.
• Supporting guests and seminar participants with administrative concerns and referring them to internal interfaces.

Professional Competencies

• Pronounced service and customer orientation.
• Strong organizational skills and high personal responsibility.
• Ability to coordinate multiple tasks simultaneously and set priorities correctly.
• Structured, solution-oriented, and independent way of working.
• Experience with Planet (Protel), Momentus (Ungerboeck), Visitor Registration Tools or comparable systems is an advantage.

About the Team ###

The Event Management team of Swiss Re is part of Corporate Real Estate & Services (CRES) Zürich and plans and realizes a wide spectrum of events for internal and external customers throughout the entire company. The team adheres to Swiss Re's high quality standards and ensures that every event reflects our brand and our values. In close cooperation with various business units and an established supplier network, the team operates with precision, creativity, and a strong service awareness - making every event an experience that remains memorable.

About You ###

You are a born host - someone who finds genuine joy in welcoming others, making them feel appreciated and well cared for. You bring energy and calm in equal measure, remain composed when things get hectic, and find solutions before problems arise. You communicate confidently and warmly across cultures and hierarchies and are proud of the quality of your work. You value variety, adapt quickly, and enjoy working in a collegial team where everyone is there for each other.

You are

• A passionate host creating extraordinary guest experiences.
• Service, customer, and solution-oriented, while simultaneously positive, committed, and team-oriented.
• Resilient, flexible, and maintaining an overview even in hectic situations.
• Communicative, professional, and confident in dealing with different stakeholders in German and English.
• Reliable, quality-conscious, responsible, discreet, and loyal.
• Open to flexible working time models and close cross-team cooperation.
• Enjoying a versatile activity with changing focuses between Reception, Hospitality, and Event Management.

Working Conditions

• Work location: Swiss Re Centre for Global Dialogue in Rüschlikon, hybrid working by arrangement
• Working hours: Monday to Friday between 06:30 and 20:00 according to deployment planning, occasional weekend assignments

For Switzerland, the base salary range for this position is between 78,000 CHF and 118,000 CHF for a full-time position.

The specifically offered salary takes into account:

• the requirements, scope, complexity, and responsibilities of the position
• the individual profile of the applicant, including education/qualifications, specialist knowledge, specialization, skills, and experience

In addition to your base salary, Swiss Re offers an attractive performance-based variable compensation component that recognizes your achievements. Furthermore, you benefit from a variety of global and location-specific benefits. Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.

About Swiss Re

Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working t