Receptionist - Hotel Pullman Basel Europe

Work where hospitality is lived

The BÂLE HOTELS GROUP unites six hotels and two conference centers under one roof, which stand for hospitality, highest comfort, and passion for gastronomy. These include the Hotel Pullman Basel Europe, the Hotel Victoria, the Hotel Basler-tor and the Boutique-Hotel Märthof in Basel, the Hotel Savoy in Bern, the Holiday Inn Express in Oftringen, the Coop Tagungszentrum in Muttenz, as well as the Hôtel du Léman centre de séminaire in Jongny. Together they create unique experiences for travelers, conference guests, and connoisseurs.

The Hotel Victoria welcomes guests, very centrally and conveniently located, with 107 comfortable rooms with modern equipment in a warm ambiance. In the restaurant Bar&Bistro, one enjoys breakfast or discovers regional specialties, classic Swiss dishes, and international cuisine in an ever new, refined way. At the bar or in summer on the idyllic terrace, one relaxes in an informal atmosphere. A diverse range of rooms as well as the modern, flexible technical infrastructure in the hotel enable events for up to 200 people.

Workload

100%

Contract

permanent

Start date

01.10.2026

Tasks

Together with your team, you are responsible for the smooth running of the reception.
Main tasks include:

• Check-in and check-out
• Guest care and concierge activities
• Active upselling
• Telephone service
• Receipt and processing of individual reservations
• Guest correspondence
• Various administrative tasks

Requirements

• Completed training in the hotel industry and initial experience at the reception is an advantage
• Business fluent German and English in speaking and writing
• Good French skills and Opera knowledge are an advantage
• Reliable, team player, flexible, resilient with an open manner
• Motivation, passion for the profession, and joy in working
• Well-groomed appearance, good manners
• High level of commitment even on weekends and public holidays
• Benefits: up to 20% discount in all formats of the Coop Group
• Terms of employment: loyalty bonus
• Working hours: 5 weeks vacation
• Further education: support for further training and training offers from the LGAV and Coop
• Sustainability: hotel-owned employee water bottles: together against plastic use
• Communication: Du- & "Heartist" culture
• Health: Update-Fitness: Fr. 200.-- discount on the annual subscription

Your contact person

the Coop Genossenschaft

Diana Latigan
Human Resources