Outlet Manager Waves

Located on the 7th floor of the Hôtel Beaulac, WAVES is our iconic rooftop, offering a spectacular view of Lake Neuchâtel, the Alps, and the city. Recognized among the most beautiful rooftops in Switzerland and Europe, WAVES is much more than a restaurant and a bar: it is a true destination, where gastronomy, cocktails, music, atmosphere, and hospitality meet.

Today we are looking for a passionate Outlet Manager, deeply field-oriented and ready to take on a key role in the development of WAVES.

Your mission:

As Outlet Manager, you are the conductor of the WAVES experience.

Present on the ground, you guarantee service quality, operational fluidity, and customer satisfaction. You supervise a team composed notably of floor and bar staff, and develop their skills through close management based on exemplary behavior, trust, and empowerment.

You are also a true ambassador for our customers. You get to know our regulars, identify their preferences, and create a personalized relationship in order to transform every visit into a memorable experience.

Finally, you actively contribute to the commercial performance and the development of WAVES, by working on upselling, loyalty, and the evolution of the offering.

Your main responsibilities:

Management & operations

Supervise, train, motivate, and develop the floor and bar team

Participate in the recruitment, integration, training, and evaluation of employees

Organize schedules and adapt resources to activity forecasts

Guarantee service fluidity, especially during peak periods

Develop a culture of performance, responsibility, and operational excellence

Participate in the implementation and continuous improvement of the establishment's F&B operational standards

Be able to ensure managerial and operational continuity according to business needs

Customer experience & quality

Be constantly present on the ground and maintain a global vision of the floor, the bar, and the customer experience

Anticipate customer needs and ensure the team is attentive to consumption signals, empty glasses, waiting times, and unexpressed requests

Train and coach teams so that they develop active observation and a true culture of anticipation

Ensure that every customer is taken care of at the right time, without having to systematically solicit staff

Guarantee fluid, attentive, and personalized service, particularly during periods of high activity

Develop a privileged relationship with regular customers and know their habits and preferences

Master and transmit to the team the entire WAVES offering: dishes, products, drinks, and cocktails

Supervise the setup, atmosphere, and cleanliness of the outlet in order to permanently guarantee the standards of Hôtel Beaulac

Contribute to the harmonization of the customer experience and service standards across all F&B activities of the hotel

Performance and development

Develop turnover through upselling, loyalty, and optimization of the offering

Monitor financial performance, personnel costs, and the main indicators of the outlet

Participate in monitoring the main KPIs related to F&B activity and identify potential for improvement

Contribute to the preparation of activity forecasts, budgets, and action plans in connection with the establishment's objectives

Optimize stocks, orders, and inventories

Analyze additional personnel needs based on activity and turnover forecasts

Be proactive in evolving menus, cocktails, entertainment, atmosphere, and customer experience

Collaboration & compliance

Work in close collaboration with Kitchen, Events, Marketing, and F&B Management

Ensure fluid coordination with different departments to guarantee the consistency of the F&B experience

Contribute to the implementation of F&B procedures, standards, and best practices within the establishment

Guarantee compliance with hygiene and safety standards, notably HACCP

Ensure compliance with internal procedures and standards

Your profile:

Above all, we are looking for a personality who will be able to carry the identity and energy of WAVES.

Proven experience in high-end catering or hospitality, with management experience

Excellent presentation, natural charisma, and a true sense of hospitality

Positive leadership and the ability to unite, motivate, and advance a team

Strong customer orientation and a pronounced taste for being on the field

Developed commercial sense and understanding of profitability issues

Good understanding of the different trades and challenges of an F&B department

Excellent organization, ability to anticipate, and resistance to stress

Ability to analyze performance and transform data into concrete actions

Mastery of management and point-of-sale tools; knowledge of MICROS, Lightspeed, or Mirus is desired

Fluent French and English, both spoken and written; German is an asset

What we offer you

A true opportunity for internal evolution within Hôtel Beaulac

The responsibility of an iconic and recognized rooftop

An exceptional working environment with an unobstructed view of Lake Neuchâtel and the Alps

A role with high autonomy, with a direct impact on the customer experience and the performance of WAVES

The possibility to actively participate in the development of the offering and to evolve the concept

A broader vision of F&B activity and the possibility to contribute to cross-functional projects within the establishment

An equ