Secretary/Receptionist

From December 2026/27 winter season
Receptionist wanted

The Hotel Hemizeus & Iremia Spa in Zermatt is an idyllically located 3-star superior hotel with 41 stylishly furnished double rooms, suites and holiday apartments.
The in-house Iremia Spa on 255 m² invites you to relax and feel good with two saunas, a steam bath, a whirlpool as well as a spacious relaxation room with an impressive Matterhorn view.
The Restaurant Genepy, which also belongs to the house, is a renowned à la carte restaurant and stands for seasonal, freshly prepared cuisine with a sophisticated touch and much attention to detail.

We offer a position as Receptionist 100%/5 days a week;

Your area of responsibility includes

• Warm welcome and care of our guests
• Check-in and check-out as well as processing of reservations
• Telephone and written correspondence in German and other languages
• Creation and organization of the daily room lists for housekeeping
• Coordination and planning of the work orders for caretakers, drivers and other internal services
• Close cooperation with all departments for a smooth daily routine
• Maintenance and updating of guest data as well as administrative activities
• Processing of guest requests and professional complaint handling
• Support in the organization of the daily hotel operations and ensuring an optimal flow of information

You convince through your

• Completed training in hospitality, tourism or the commercial sector
• Professional experience at the reception or in guest services is an advantage
• Joy in dealing with people and a strong host mentality
• Organizational talent as well as the ability to maintain an overview even in hectic situations
• Independent, structured and reliable way of working
• Strong communication skills and a confident, polished appearance
• Team spirit as well as joy in cooperating with housekeeping, technical, service and other departments
• Sense of responsibility and a high understanding of quality and service
• Good German and English skills in speaking and writing, other languages such as French are an advantage
• Confident handling of common MS Office applications; experience with hotel software (e.g. Casablanca, Protel, Mews or a PMS) is an advantage
• Flexibility

We offer

• Regulated 5-day week
• Accommodation
• Cooperation in a dynamic and professional service team
• Family atmosphere with respectful togetherness
• Structured processes and an appreciative working environment

Are you interested? Then apply to us!
We look forward to your application documents via e-mail to patricia@hemizeus.ch

Patricia and Ruggero Palazzo

Hotel Hemizeus
Untere Tuftra 11
3920Zermatt
+41 27 966 21 11
www.hemizeus.ch
www.restaurant-genepy.ch