RECEPTIONIST (M/F)

LeCrans is a 5-star Hotel, member of « Leading Hotels of the World » and « Swiss Deluxe Hotels ».
Nestled in the heart of the majestic peaks of the Swiss Alps, LeCrans is an intimate charm hotel that stands out among the best luxury alpine establishments in the world. A true haven of refinement, this exclusive setting, open year-round, offers exceptional accommodations, surrounded by spectacular panoramas and splendid mountain peaks.
Our Michelin-starred restaurant, open every day of the week, is recognized for its refined avant-garde cuisine, inspired by traditional French gastronomy. Our Chef, Yannick Crepaux, as talented as he is creative, enjoys imagining enticing and tasty dishes.
LeSpa, comprising a wellness area, an indoor pool and a heated outdoor pool, offers "Valmont" products and treatments, as well as signature treatments and innovative wellness programs based on preventive medicine and connection with nature.

Job description:

As a receptionist within our prestigious 5-star hotel, you are the first point of contact for our guests, offering a warm welcome and excellence in service. You ensure the smooth running of the stay, from arrival to departure, in order to guarantee a seamless and memorable experience.
As the reception is open continuously, you will work according to variable schedules, including morning, afternoon, and night shifts.

Your missions, under the supervision of the Head of Reception:

• Warmly welcome our guests upon arrival and facilitate their check-in as well as their check-out, in accordance with LQA standards.
• Anticipate guest needs to ensure optimal follow-up of their stay through meticulous preparation (pre-arrival call).
• Manage reservations, modifications, and cancellations, ensuring a service adapted to the specific requests of guests.
• Ensure the administrative management of stays (billing, collections, etc.) in a precise and rigorous manner.
• Promote the various services of the hotel throughout the stay.
• Report and handle all complaints and problems encountered, in collaboration with the different departments, while ensuring rigorous follow-up of the solutions implemented.
• Maintain fluid and effective communication with all hotel departments to guarantee quality service.
• Manage all guest requests throughout the stay, in collaboration with Reception and other departments.
• Update guest profiles in Opera Cloud, integrating their preferences and remarks to personalize their stay.
• Driving "free shuttles" for guests from 8:30 to 20:00
• Actively contribute to the continuous improvement of service quality by providing suggestions and ensuring guest satisfaction.
• Provide training to Reception staff on the Spa offering in order to better promote the facilities, treatments, and care to clientele
• Master the "Leaders Club" program
• Provide concierge services (activity recommendations, restaurant reservations, transport organization, etc.).
• Drive guests' vehicles safely, in compliance with the highway code and rules of good neighborliness.
• Ensure careful parking of vehicles in the hotel garage, ensuring their security and cleanliness.
• Perform regular checks of the garage and vehicles
• Actively sell superior rooms and additional services in order to optimize revenue
• Preparation of arrivals and follow-up of guest preferences to offer a personalized experience
• Regular contact with guests in order to anticipate their needs and personalize their experience

SEARCHED PROFILE:

• Minimum 2 years of experience in a similar position within a high-end hotel, ideally a member of Leading Hotels of the World
• Excellent command of French and English (any other language is an asset)
• Excellent presentation and very good communication skills
• Team spirit and sense of service
• Good mastery of the Opera Cloud software
• Vehicle ownership mandatory

YOUR BENEFITS:

• Possibility of accommodation (subject to availability) on-site or in the resort
• Preferential rates in certain hotel departments
• Special rates in all Swiss Deluxe Hotels establishments
• Access to the SWIBECO platform (from the end of the trial period)
• Free parking available for employees