Coordinator Andermatt Experiences Hub (w/m/d)

Start date: by or after agreement

In the Andermatt Experiences Hub, guests and owners encounter personal advice, selected experiences, and a tea lounge where one enjoys lingering. As Coordinator Andermatt Experiences Hub, you are the face of this new, year-round point of contact. You advise, book, host, and sell with knowledge, calmness, and an intuition for those you encounter. This turns a visit into an experience that remains in memory.

What you can achieve

• You greet guests and visitors proactively and warmly and quickly recognize whether they need advice, a booking, lounge hospitality, or retail information.
• You ask targeted questions regarding group, interests, activity level, weather, available time, accessibility, and budget.
• You recommend a manageable selection of suitable experiences and clearly explain timing, requirements, price, availability, and partner responsibilities.
• You process approved direct bookings and payments correctly and forward specialized or partner-operated offers.
• You record guest data, bookings, commissions, and follow-ups cleanly in our systems.
• You prepare our Alpine wellness tea and soft drink selection and serve it according to our standards for recipe, presentation, and hygiene.
• You present and sell selected ASA, golf, and tea merchandise items and support goods receipt, replenishment, and inventory.
• You react professionally to service failures and escalate complaints, security issues, and complex inquiries in a timely manner.
• You stay up to date on seasonal experiences, events, weather, partner conditions, opening hours, and news in the destination.
• Depending on need, you support other areas of Andermatt Experiences.

What you bring with you

• Completed vocational training or professional qualification in hospitality, tourism, travel industry, retail, or another customer service area
• 2 to 3 years of experience in hospitality, concierge, tourism, travel sales, retail, or a comparable environment with guest contact
• Sound knowledge of the experiences in Andermatt, the seasonal conditions, and the partner offers
• Confident handling of booking, CRM, cash register, payment, and simple inventory systems
• Consultative selling with clear explanation of products and practical requirements
• Intuition for premium service in tea, lounge, and retail including hygiene and presentation standards
• Proactive, calm, and economically minded service attitude
• Fluent German and English, other languages an advantage
• Availability on weekends and in the high season

What you can look forward to

• A team of passionate doers
• Generous participation in further training
• Combination of leisure and job
• Modern working time model
• Flat hierarchy with fast decision-making paths
• Numerous benefits

This is us

Andermatt Swiss Alps AG, based in Andermatt, plans, builds, and develops the year-round destination Andermatt with apartment buildings, hotels, and villas in Andermatt Reuss. Also belonging to the Andermatt Swiss Alps Group are the hotels The Chedi Andermatt and Radisson Blu Reussen, an 18-hole, Par 72 championship golf course, as well as the Andermatt Konzerthalle. A close partnership exists with Andermatt-Sedrun Sport AG and its majority shareholder Vail Resorts, Inc.

Any questions?
Matthias Lorenz-Binondo, Senior HR Recruiter, is happy to answer them by telephone at .
j4id10436300jm j4it1042jm j4iy26jm